Customer Concierge & Transport Services in Orange, CA

What Is Customer Concierge & Transport Services?

Customer concierge and transport services handle the travel and the paperwork around a repair, so you do not have to. They cover rental cars, rides to and from the shop, pick-up and delivery, and towing. The aim is a quick, cost-effective collision repair experience.

A repair can leave you without a car and with calls to make. Our concierge team takes on those calls. You choose what you need, and we arrange it. That leaves you free to get on with work, school, and family while the repair is done.

Why Customer Concierge & Transport Services Matters in Orange, CA

Most households in Orange County depend on their cars, and Orange sits where several busy freeways meet. Being without a vehicle for even a short time can mean missed work and school runs. A rental car or a ride closes that gap.

Many drivers also find out after an accident that their policy has no rental coverage. Without help, that becomes one more cost on top of the repair. Our free rental cars mean you keep driving while we work.

When to Consider Customer Concierge & Transport Services in Orange, CA

Ask about concierge service as soon as you call us about a repair. If your vehicle cannot be driven, call us first and we will arrange a tow. If it can, we can pick it up from your home or work.

A rental is worth setting up before you drop off your car, so you leave the shop driving. If you would rather not drive, we can order a Lyft ride. Your repair specialist will help you choose. The sooner we know, the easier it is to have everything ready when you arrive.

Signs You Need Customer Concierge & Transport Services

Our concierge service is made for moments like these:

How Our Customer Concierge & Transport Services Works

Arranging concierge service takes four steps:

• Step 1: Call (714) 288-7371 or request a quote, and tell us what you need.
• Step 2: We arrange a tow, a pick-up, or a time for you to bring the vehicle in for a free estimate.
• Step 3: We explain the repair and set up your rental car or ride before any work starts.
• Step 4: Once you approve, we repair the vehicle and deliver it, or have it ready for you.

Free Rental Cars

We keep a large inventory of free rental cars for our customers. That matters most when your policy has no rental coverage. You can drive away in a rental when you drop off your vehicle.

We also partner with Enterprise Rent-A-Car. If you prefer another rental company, let your repair specialist know and we will reach out to it. For mechanical work, free loaners are available when we have them.

Lyft Rides and Pick-Up and Delivery

If you would rather not drive, we can order a Lyft ride for you to and from our shop. That way you are never stuck at the shop or at home. Just tell us when you are ready.

We are also happy to pick up and deliver your vehicle from home or work. That saves you a trip during a busy day. Your repair specialist sets the times with you and keeps you updated until your vehicle is back.

Flatbed Towing

A vehicle that cannot be driven after an accident needs a safe tow. Flatbed towing is available with Blair's Towing. The vehicle rides on the truck bed, not on its own wheels.

That protects damaged suspension and drivetrain parts on the way in. It also suits classic cars and electric vehicles. Once the vehicle is here, our Collision & Auto Body Repair team inspects it.

Why Orange Customers Choose Selman Collision

Selman Collision has served Orange since 1952, and the same family still owns the shop. We have repaired over 100,000 vehicles, and our team brings over 41 years of experience. We are I-CAR Gold Class and an OEM certified body shop.

We are a direct repair shop and work with all insurance companies. One estimate from us is enough, and your adjuster can inspect the vehicle here. Paint and body structural repairs carry a limited lifetime warranty for as long as you own the vehicle, with certain conditions.